Shipping policy
At Kayroun, every order is prepared, packaged, and dispatched with care. Please review the information below regarding delivery timelines, shipping, tracking, and delivery procedures.
1. Order Processing & Delivery Timeline
Delivery timelines depend on whether an item is Ready-to-Wear, Made-to-Order, or Customized.
Ready-to-Wear
Ready-to-Wear orders within Pakistan are estimated to be delivered within 10–12 business days from order confirmation.
Please note: Delivery timelines are calculated in business days, not calendar days.
The 10–12 business day timeline is an estimate and may vary slightly during collection launches, public holidays, peak periods, courier disruptions, or other circumstances beyond our reasonable control.
Made-to-Order & Customized Pieces
Made-to-Order and Customized pieces may require additional production time. The estimated timeline for these pieces will be displayed on the relevant product page or communicated at the time of order confirmation.
If you require an outfit for a specific occasion or date, we recommend contacting our team before placing your order to confirm the expected timeline.
Orders containing multiple items may be dispatched together once all pieces are ready, unless otherwise agreed.
2. Shipping Within Pakistan
Kayroun offers complimentary nationwide shipping on all orders within Pakistan. No minimum order value is required.
Any special delivery arrangements, where available, will be communicated and agreed upon before dispatch.
3. International Shipping
International delivery is not currently available. At this time, Kayroun is accepting and delivering orders within Pakistan only.
Our international shipping policy and available destinations will be updated once international delivery becomes available.
4. Order Confirmation & Tracking
Once your order has been successfully placed, you will receive an order confirmation through the contact details provided at checkout.
When your order is dispatched, tracking information will be shared via email, SMS, or WhatsApp, where available.
You may use the tracking number to follow the progress of your parcel through the courier’s tracking service. If the expected delivery timeline has passed and you have not received tracking information, please contact our team with your order number.
5. Delivery Information
Customers are responsible for providing complete and accurate delivery information, including:
· Recipient’s full name
· Complete shipping address and relevant landmarks
· Active contact number
· Correct city and postal code, where applicable
Please ensure that someone is available to receive the parcel at the delivery address.
Kayroun is not responsible for delays caused by incorrect or incomplete information provided by the customer. Additional courier charges resulting from an incorrect address, failed delivery attempt, or customer-requested redelivery may be charged to the customer.
If you need to update your delivery details, please contact us as soon as possible. Address changes may not be possible once an order has been dispatched.
6. Delivery Delays
We make every reasonable effort to deliver orders within the stated timeline. However, delays may occur due to courier disruptions, weather conditions, public holidays, peak shopping periods, collection launches, festive periods, or other circumstances beyond our reasonable control.
If we become aware of a significant delay affecting your order, we will make reasonable efforts to inform you and provide an updated estimate.
Delivery timelines are estimates unless a specific delivery date has been expressly confirmed by Kayroun.
7. Missed Deliveries & Returned Parcels
If a delivery attempt is unsuccessful, the courier may contact you to arrange another attempt or provide collection instructions.
If a parcel is returned to Kayroun because of:
· An incorrect or incomplete address
· Repeated unsuccessful delivery attempts
· Customer unavailability
· Refusal to accept delivery
Our team will contact you regarding the available options. Additional shipping charges may apply if the parcel needs to be dispatched again.
8. Lost or Missing Parcels
If tracking indicates that your parcel has been delivered but you have not received it, or if your parcel is significantly overdue, please contact our customer-care team as soon as possible.
We recommend reporting a missing-delivery concern within 7 working days of the expected delivery date, or promptly after a parcel is incorrectly marked as delivered.
Please provide your order number, tracking number, and a description of the issue. Our team will coordinate with the courier to investigate and assist with an appropriate resolution.
9. Damaged or Incorrect Deliveries
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery and provide clear photographs or videos along with your order number.
Please retain the original packaging and avoid wearing, washing, altering, or otherwise using the item while the issue is being reviewed.
Further information regarding exchanges, refunds, and defective products is available in our Exchanges & Refunds Policy.
10. Customer Care
For questions about shipping, delivery timelines, tracking, or a specific order, please contact us:
Email: kayroun.art@gmail.com
Phone / WhatsApp: +92 332 4951555
Our team will be happy to assist you with your order.